Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days, and delivery within the UK عادة takes 3–7 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

I entered the wrong shipping address. What should I do?

Please contact us immediately after placing your order.

📱 WhatsApp: +447476609086
📧 Email: anaskilods@gmail.com

If your order has not yet been shipped, we will correct it.

Returns & Refunds

Can I return my order?

Yes, you can return your order within 14 days of receiving it, as long as the item is unused and in its original packaging.

Do I need to contact you before returning an item?

✅ Yes — this is required.

You must contact us first so we can provide the correct return instructions.

📱 WhatsApp: +447476609086
📧 Email: anaskilods@gmail.com

Returns sent without prior contact may not be accepted.

How long does it take to receive a refund?

Once your return is received and approved, refunds are processed within 5–10 business days.

Who pays for return shipping?

  • Customers pay for return shipping
  • If the item is defective or incorrect, we will cover the cost

Products

Are your tools high quality?

Yes, we carefully select products based on durability, functionality, and value, suitable for both professionals and everyday use.

What if my item arrives damaged?

If your item arrives damaged:

  1. Contact us within 48 hours
  2. Send photos or videos of the issue
  3. We will offer a replacement or refund

📱 WhatsApp: +447476609086
📧 Email: anaskilods@gmail.com

Payments

What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods.

Is my payment secure?

Yes. All transactions are protected with SSL encryption, and your payment details are processed securely.

Support & Contact

How can I contact you?

You can reach us anytime:

📱 WhatsApp: +447476609086
📧 Email: anaskilods@gmail.com

We usually respond within 24 hours.

What should I do before opening a dispute or chargeback?

We strongly recommend contacting us first via WhatsApp or email.

Most issues (delivery, refunds, damaged items) can be resolved quickly without needing to open a dispute.

Still need help?

If your question is not listed here, feel free to contact us — we’re always happy to help.

📱 WhatsApp: +447476609086
📧 Email: anaskilods@gmail.com